Refund and Returns Policy

[Company Name] Refund and Returns Policy

At Kinzio-Ltd, we are committed to providing high-quality sportswear and motorcycle gear that meets your needs and exceeds your expectations. We understand that sometimes a product may not be the perfect fit, and we want to make the return process as smooth and hassle-free as possible.

Eligibility for Returns

Timeframe: You can return items within 30 days of receiving your order.
Condition: Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.

Non-Returnable Items

Items marked as final sale
Gift cards
Customized or personalized items

Return Process

Initiate a Return: Contact our Customer Service team at [customer service email] or [customer service phone number] to initiate a return. Please provide your order number and reason for the return.
Receive a Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
Package Your Return: Securely package the item(s) you are returning, including all original tags and packaging. Clearly mark the RAN on the outside of the package.
Ship Your Return: Send the package to the return address provided by our Customer Service team. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
Shipping Costs: Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.

Exchanges

If you need a different size, color, or item, please follow the return process and place a new order for the desired product. This ensures the fastest and most accurate fulfillment of your request.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Service team immediately. Provide details and photos of the defect or damage, and we will work with you to resolve the issue promptly, including offering a replacement or full refund.